Terms of Service

Your account

Schedulign provides your business with a booking page, scheduling, payments via Stripe, and the related tools. You're responsible for what you offer, the prices and policies you set, and for delivering the sessions your clients book.

Keep your sign-in credentials safe. You can use a password, Google sign-in, or both; anyone signed in to your account can act as your business.

Your clients' information

When people book with you or join your waitlist, they entrust their information (names, contact details, addresses, answers, e-signatures) to your business. Schedulign stores and processes it on your behalf, only to run your bookings — never for advertising, and never sold. You're responsible for using it lawfully and honoring reasonable correction and deletion requests from your clients; Delete client data on a past or canceled booking in your dashboard does that in one step, or ask us.

Health information and HIPAA

Schedulign is not HIPAA-compliant and does not sign business associate agreements. If your practice is covered by HIPAA, don't use Schedulign to collect protected health information, including through its intake forms; you can link your own compliant intake form from an event instead. Whether HIPAA allows your practice to schedule its sessions through Schedulign is your own decision.

HIPAA is not the only law about health information. Washington, Nevada, Connecticut and other states protect consumer health data held by businesses of every kind and size, medical or not — see the next section.

Consumer health data: Schedulign as your processor

What this covers. What your clients give you through Schedulign — their bookings, their answers to your booking questions and intake forms, the documents they sign, and the notes you keep about them — can be consumer health data under Washington's My Health My Data Act (RCW 19.373), Nevada's consumer health data law (NRS 603A.400 to 603A.550), Connecticut's consumer health data provisions (Conn. Gen. Stat. § 42-515 and following) and similar laws. Under Washington's law it includes the fact that a person sought a service to assess, measure, improve or learn about their physical or mental health — from a trainer, a massage therapist, a nutritionist, a counselor or any wellness professional, not only a medical provider — and these laws can apply to your business wherever it is based and whatever its size, when you serve people who live in, or are in, those states.

Roles. For that information you are the regulated entity: you decide what to collect and why. Schedulign is your processor. This section, with the rest of these terms, is the binding contract those laws require between a regulated entity and its processor, and where it conflicts with anything else in these terms about consumer health data, this section controls.

Your instructions. You instruct Schedulign to process your clients' consumer health data only to: provide the service as you set it up — show your booking pages and forms, take bookings, receive, store and show answers to you and to the people you allow, and send the emails and calendar entries you set up; export or delete it when you ask; delete what a client sent through an intake form's link when they withdraw their consent there, and tell you; keep the service secure and prevent fraud and abuse; and meet a legal obligation, telling you first where the law allows. Schedulign follows those instructions and no others.

What Schedulign never does with it. Schedulign never sells your clients' consumer health data, never shares it with a third party for that party's own use, never uses it for advertising or to build profiles, never uses it to train artificial intelligence or machine-learning models, never combines it with another business's information, never uses it for its own purposes, and never collects precise location information or uses a geofence.

Confidentiality and access. Schedulign limits access to your clients' consumer health data to the personnel and service providers who need it to run the service, each bound to keep it confidential. Schedulign's staff console never shows intake form answers. Inside your workspace, intake answers reach only you, your admins and the team members you allow, and each opening of them is recorded.

Security. Schedulign keeps administrative, technical and physical safeguards that meet at least the reasonable standard of care in its industry: encryption in transit and at rest, intake answers encrypted with AES-256-GCM before they are stored, access that is limited and recorded, and error reports that never carry what a form sent.

Service providers. Schedulign uses the service providers named in its Privacy Policy — hosting and the database, encrypted backups, email delivery, error monitoring and its support mailbox — under written terms that protect the information at least as much as these, and remains responsible for them. Before a new service provider receives consumer health data, Schedulign names it in its Privacy Policy; you can tell Schedulign you object, or delete your business at any time.

Your clients' requests. Schedulign gives you what you need to answer within the 45 days these laws allow: Settings → Danger zone → Your data downloads your records, an intake form's reader prints it, Delete contact on a client's contact page (or Delete client data on a past or canceled booking) removes a client's details, intake answers and the record of who opened them, and a client can withdraw their consent from an intake form's own link. When a client asks Schedulign about information you hold, Schedulign passes the request to you within 5 business days and helps you answer it, but does not decide it for you.

Deletion. When you delete a client's details, their information leaves the live database at once and Schedulign's encrypted backups within 30 days. When you delete your business, everything is erased within 30 days and leaves the backups within 30 days after that — well inside the six months Washington's law allows for backups.

Security incidents. If Schedulign discovers a breach of the security of its systems that exposes your clients' consumer health data, it tells you immediately after discovering it, gives you what it knows and what you need for the notices the law requires of you, and keeps you informed as it learns more.

Your responsibilities. You decide whether these laws apply to your business. Where they do, you are responsible for: publishing your own Consumer Health Data Privacy Policy and linking it wherever you collect the data — in Settings → Forms & waivers you can link your own page or publish one from Schedulign's template, and your booking pages, intake forms and waivers then link it — and on your own website too; collecting only what you need for the service your client asked for, and asking for consent where the law requires it (the consent on Schedulign's intake forms is written for it, so ask health questions on an intake form rather than among your booking questions); never selling your clients' consumer health data, and never sharing it with anyone without first getting your client's separate consent; answering your clients' requests within 45 days, with an appeal, as your policy says; and giving your team access only as it needs — See clients' intake forms is off for every member until you turn it on.

Event names and your own tools. An event's name travels with each booking — in emails, in calendar entries, and to Stripe when a client pays online — so choose names that don't reveal a client's health condition. Google Calendar and Stripe receive what they do under your own agreements with them.

Not legal advice. Schedulign's templates, consent wording and help articles are a starting point written for how Schedulign works, not legal advice; whether and how these laws apply to your business is yours to decide, with your own advisor if you need one.

Information. On request, Schedulign gives you the information you reasonably need to show that it meets this section.

Payments and subscriptions

Client card payments run through your own Stripe account (Stripe Connect) — your clients pay you directly, under your agreement with Stripe. Schedulign never holds your booking revenue.

A card a client saves on your waitlist is kept by Stripe on your own Stripe account; Schedulign never holds it, and removes it once the time is booked for the client or the place ends. You may charge that card only through Schedulign, for the time it was saved for.

Paid Schedulign plans are billed by Stripe on a monthly or yearly subscription, as you choose. You can upgrade, downgrade, or cancel anytime from Settings; cancellation stops future charges and your plan runs to the end of the paid period.

Acceptable use

Don't use Schedulign for anything unlawful, deceptive, or abusive — including sending spam from booking notifications, impersonating another business, or collecting information you have no business collecting. We may suspend accounts that put other users or the service at risk.

Who can use Schedulign

You must be at least 18 and able to enter contracts to run a business on Schedulign. You're responsible for anyone you or your admins invite to your team, and for what your admins do in it.

Our content and yours

Schedulign — the software, design, and brand — is ours. Everything you put into it (your name, logo, descriptions, policies, client records) is yours; you give us only the permission needed to operate the service on your behalf, which ends when the content is deleted.

Don't upload content you don't have the right to use.

Leaving

You can delete your business from Settings → Danger zone at any time. Deletion takes your page, sign-in, and booking links offline immediately, and everything is permanently erased 30 days later — the window exists only so an accidental deletion can be reversed by contacting us. Your Stripe account itself is yours and is not affected. Download everything first from Settings → Danger zone → Your data.

Suspension and termination

We may suspend or close accounts that break these terms, create legal risk, or put other users or the service in danger — with notice where practical. If we ever discontinue the service, we'll give business accounts at least 30 days' notice and a way to export booking records.

Warranties and liability

The service is provided as-is and as-available, without warranties of any kind, express or implied, including fitness for a particular purpose. We work hard to keep it available, accurate, and secure, but we can't guarantee uninterrupted or error-free operation, and we aren't a party to the arrangement between you and your clients.

To the fullest extent allowed by law, Schedulign isn't liable for indirect, incidental, or consequential damages (including lost profits or lost bookings), and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim. Some jurisdictions don't allow certain limits, so parts of this may not apply to you.

Indemnification

If your use of Schedulign — your sessions, your content, your handling of your clients' information — leads to a third-party claim against us, you agree to defend and cover us for it, except to the extent we caused the problem.

What this service is

This site lets you book sessions with the business shown on the booking page. The booking software is operated by Schedulign; your booking itself — the session, its price, and its policies — is with that business.

Bookings and prices

The price you see when you book is the price for that booking. It won't change afterward, even if the business later updates its rates.

A booking is confirmed when you complete the flow and receive a confirmation email. If you pay online, payment is processed at booking time; if the business takes payment offline, you pay the shown price directly to the business.

Cancellations and fees

Each business sets its own cancellation policy, shown on its booking page. Where cancellation fees apply, the exact fee is shown to you before you confirm a cancellation.

A cancellation fee is only ever deducted from the refund of an online payment, and the amount is shown before you confirm.

Refunds are issued by the business to your original payment method through its own payment processor. Where the business's cancellation policy, shown before you book, says so, the card processing fee is not refunded. Schedulign never holds client money.

Waitlists

Some events let you join a waitlist for a time that isn't open, until a time you choose. Your place counts once you confirm it from the email sent to you. If the time opens while you are first in line, it is booked for you automatically, at a price no higher than the one shown when you joined: you receive the same confirmation as any booking, and the business's cancellation policy applies from then on.

If you save a card for your place, you authorize the business to charge that card, through its own Stripe account, at most the total shown when you joined, at the moment the time is booked for you. When a time paid online is booked for you and no saved card is charged (for example, none was saved, the charge did not go through, or the total is now higher), you get a link to pay by a deadline: the time is held for you until then, and goes to the next person if it is not paid by then.

While you wait, you can leave the waitlist or remove a saved card from your place's page, which the emails about your place and the Find my bookings page link to. A time booked for you is a booking like any other, managed from its own link; while it waits for your online payment, you can also decline it from your place's page.

Your booking link

There are no client accounts. Your confirmation email contains a private link for managing your booking — rescheduling or canceling within the business's policy. Anyone with that link can manage the booking, so don't share it.

E-signatures

Some bookings ask you to agree to a document (such as a liability waiver) by typing your name or checking a box. Doing so is your electronic signature: it records your agreement to that document's exact text, on behalf of yourself and any participants you list, with the date and document version. If you'd rather sign on paper, contact the business before booking.

Health information

Some businesses ask about your health, on their booking page or on an intake form. Your answers go to that business, which decides what it asks and why and is responsible for how it uses them. Schedulign stores them for the business — encrypted, when they come from an intake form — and never sells them, uses them for advertising, or shares them with anyone else.

Before an intake form is sent, it tells you what it collects, why, who receives it and how to withdraw, and asks for your consent. You can withdraw that consent at any time from the form's link, which deletes the answers you sent through it and tells the business. For anything else — a copy of your information, a correction, or deleting it — contact the business; its own Consumer Health Data Privacy Policy is linked on its pages when it has one. Schedulign's Consumer Health Data Privacy Policy explains what Schedulign does and your rights.

Acceptable use

Don't make bookings you don't intend to keep, book on behalf of someone without their consent, or attempt to disrupt the service. The business may decline or cancel bookings that violate its policies.

Liability

The service is provided as-is. We work to keep it available and accurate, but we can't guarantee uninterrupted operation. The business you book with is responsible for delivering the session itself.

Disputes and governing law

These terms are governed by the laws of the State of Washington, USA, without regard to conflict-of-law rules. Before any formal action, contact us — most issues resolve with an email. Any dispute that doesn't belongs in the state or federal courts of King County, Washington, and both sides consent to that venue.

The fine print that keeps this working

If part of these terms turns out to be unenforceable, the rest still applies. Not enforcing a term today doesn't waive it tomorrow. These terms, the Privacy Policy and the Consumer Health Data Privacy Policy are the whole agreement between us about the service. We aren't responsible for delays or failures caused by events beyond our reasonable control.

Changes

If these terms change, the updated version will be posted here with a new date, and continuing to use the service after a change means you accept the updated terms. For material changes affecting business accounts, we'll email the account owner.

Contact

Schedulign is operated by Schedulign LLC, 23312 77th Ave SE, Woodinville, WA 98072, United States. Questions about these terms: admin@schedulign.com.